Translator Lounge

Hi all,
Adriana pointed out to us (per email and as a comment on the last post) that the word count for a job she was accepting was not the factual word count of the job. Needless to say that this is by far the worst bug we faced.
Please find below the answer I sent to Adriana per mail. I will keep you updated on this highly sensible issue.

Hi Adriana,

You are absolutely right!
It was easy for me to check as this was the last job I happened to send out before going to bed.
I am deeply shocked and your calm reaction is highly appreciated.
Be sure that my reaction to the technical team will not be of that nature!
The word count on this turned our wrong from all sides. Also in my account of a costumer the wrong 32 word count shows. .
1.) Of course I will see to it that the correct earnings will be added to your account.
2.) We have to get this bug fixed ASAP. This is unbearable.
3.) I will instruct all my colleagues that are sending out jobs to verify the word count first.

Thanks again for great and friendly way of bringing this bad news to us. It helps to concentrate on the real issue.

All the best,
Ursula