Growing as a team

Translation Jobs with Wrong Language Pairs

August 22, 2009 Growing as a team 3 Comments

Hi all,

Source and target language of a translation job are specified by our customers. So here it can and does happen that a customer is entering wrong information. Latest example, from last Friday: The customer specified the source language as Dutch, while in fact it was Danish (a language we still do not cover in our service).

Thanks to Peter and Shakhnoza from our Dutch team for pointing this out to us. We eventually would have notice (as every job that doesn’t get translated is investigated by us) but it is extremely helpful to get this additional “alerts” by the team members.

So in general:
If you have to decline a job because the source language doesn’t actually represent the language of the text, please inform us (best would be an email to support [at] lingoz.com).
Thank you in advance!

With best regards,
Ursula

Payment Procedure

August 18, 2009 On the job 1 Comment

Dear colleagues,

please note that with the experiences we made during the first month we amended the payment procedures in the following:

  • What is the payment procedure?
    To facilitate the payment procedure LingoZ Translations prefers to pay you through PayPal or Moneybookers.

    We kindly ask to have this as your solutions as well. Members having problems to use either PayPal or Moneybookers will get a personal payment solution arranged. Note that additional handling fees might apply to these other payment procedures.

    As soon as you have submitted a translation your Earning account will be credited according to word counts of the translation project.

    Translators requesting payment through PayPal or Moneybookers: After reaching a credit of at least 40 USD (which equals the translation of 500 words) you can claim and receive your payment through your account panel.

    Please remember that PayPal might deduct its transaction fees from what we pay you, according to your account type.

    Translators requesting a personal payment solution: Please reach and request a withdrawal of at least 200 USD

  • How do I claim my earnings?
    In order to claim your funds you need to:

    1. Reach at least an earning account of 40 USD in case you request your payment through PayPal or Moneybookers.
    2. For individual payments procedures, such as bank wire transfer, you have to reach at least an earning account of 200 USD and request a withdrawal of at least 200 USD.
    3. Request your payment through your account panel.
    4. Use the comment text area to let us know how you want to be paid. Please take care to enter full and correct details.
    5. Send an invoice to this email address with the appropriate sum.
    6. Note that we release payments twice a month: Payments are made on the 15th and 30th of each month, which is subject to small changes according to the actual working days of each current month.

    • Being available for LingoZ

    August 17, 2009 Growing as a team 1 Comment

    Hi again,

    Back from my holidays I am trying to share with you as many issues as possible that are raised in your emails and comments.

    Dorothea asked me about the times during the day we expect our translators to be available for LingoZ:
    • We would like to see LingoZ as a service that smoothly fits into your work and daily routine.
    • LingoZ is a global service and works 24/7, so we are sending out the job offers as soon as the texts are submitted by our customers.
    • If jobs enter your Inbox while you are away from your PC or you are busy with a work – that’s fine. We are not “forcing” our team members to pick up a job. But if you are at your PC and happen to be available, please check your Inbox for open jobs.

    Just to make clear: This sounds like a very “loose connection”, but we are asking and are relying on your devotion, during times you see yourself available. At the same time do not want to impose ourselves.

    All the best,
    Ursula

    Jobs - where are they?

    August 17, 2009 Bugs, Growing as a team 17 Comments

    Hi all,

    thanks to Walter Landesman I was able to detect a wrong behavior of the hierarchy by which emails / job offers are send out. The bug results in the fact that some translators were automatically skipped. I informed the developers right away and hope that the fix will be done still today.

    It is my prior aim to have LingoZ based on a fair system. Everything that is in our ability to do so, will be done. Please note that are elements in the process that are not controlled by us, mainly the time and speed you receive the job offers. This mainly depends on your email server you are using.

    Please, despite my truly late answers in many cases, do not stop to inform me about problems, either in the system or to adress me with any personal questions you might have.

    With best regards,
    Ursula

    Arabic to English Translation

    August 16, 2009 On the job 1 Comment

    Dear colleagues,

    Returning from my vacation I see that several Arabic to English translations had to be canceled because no translator was able or ready to pick the offered job.

    I therefore decided to contact you to help and to see if there are any problems. In the last few minutes you should have received a new job offer (207 words; Arabic to English).

    Please share any thoughts and comments you might have. Whether or not you actually received a job offer to your Inbox; if you experience any problems with the system. Simply anything that could help us to improve the current situation.

    With kindest regards,
    Ursula