Hi all,

we are close to a very important step for LingoZ, promoting our service in combination with a software that offers machine translation. We are looking for a good teaser that will motivate the users of the software to go for the “real thing” - human translation.

We have the teaser ready in English:
Go beyond machine translations!
Get guaranteed, quick and professional results with our human translation service.

Now we need attractive translations of these lines into all languages possible:
Please send us your suggestions (place them in the comments) - the sooner the better!!!!

Let’s discuss together and do it together. The better the translated text, the more customers, the more jobs for you.

Thanks in advance,
Ursula

Hi all,

Source and target language of a translation job are specified by our customers. So here it can and does happen that a customer is entering wrong information. Latest example, from last Friday: The customer specified the source language as Dutch, while in fact it was Danish (a language we still do not cover in our service).

Thanks to Peter and Shakhnoza from our Dutch team for pointing this out to us. We eventually would have notice (as every job that doesn’t get translated is investigated by us) but it is extremely helpful to get this additional “alerts” by the team members.

So in general:
If you have to decline a job because the source language doesn’t actually represent the language of the text, please inform us (best would be an email to support [at] lingoz.com).
Thank you in advance!

With best regards,
Ursula

Dear colleagues,

please note that with the experiences we made during the first month we amended the payment procedures in the following:

Hi again,

Back from my holidays I am trying to share with you as many issues as possible that are raised in your emails and comments.

Dorothea asked me about the times during the day we expect our translators to be available for LingoZ:
• We would like to see LingoZ as a service that smoothly fits into your work and daily routine.
• LingoZ is a global service and works 24/7, so we are sending out the job offers as soon as the texts are submitted by our customers.
• If jobs enter your Inbox while you are away from your PC or you are busy with a work – that’s fine. We are not “forcing” our team members to pick up a job. But if you are at your PC and happen to be available, please check your Inbox for open jobs.

Just to make clear: This sounds like a very “loose connection”, but we are asking and are relying on your devotion, during times you see yourself available. At the same time do not want to impose ourselves.

All the best,
Ursula

Hi all,

thanks to Walter Landesman I was able to detect a wrong behavior of the hierarchy by which emails / job offers are send out. The bug results in the fact that some translators were automatically skipped. I informed the developers right away and hope that the fix will be done still today.

It is my prior aim to have LingoZ based on a fair system. Everything that is in our ability to do so, will be done. Please note that are elements in the process that are not controlled by us, mainly the time and speed you receive the job offers. This mainly depends on your email server you are using.

Please, despite my truly late answers in many cases, do not stop to inform me about problems, either in the system or to adress me with any personal questions you might have.

With best regards,
Ursula

Dear colleagues,

Returning from my vacation I see that several Arabic to English translations had to be canceled because no translator was able or ready to pick the offered job.

I therefore decided to contact you to help and to see if there are any problems. In the last few minutes you should have received a new job offer (207 words; Arabic to English).

Please share any thoughts and comments you might have. Whether or not you actually received a job offer to your Inbox; if you experience any problems with the system. Simply anything that could help us to improve the current situation.

With kindest regards,
Ursula

Dear colleagues,

Lately I received inquiries concerning the right way of informing LingoZ about planned vacations.

I requested to add a “Vacation Flag” to the translator profile some time ago, but honestly I believe that this will be ready, let’s say, in time for the Christmas holidays

Now sarcasm aside:
1.) for holidays shorter than two weeks do not bother yourself to inform us.
2.) Colleagues taking a longer break: simply send my an email (ursula[at]babylon.com ) and I will manually freeze these accounts for the time of their holidays.

From the bottom of my heart: enjoy your holidays, refresh your mind and body, just add some more moments to your life, you like to remember over and over again.

Best,
Ursula

By now each one of you should have gotten several job offers through LingoZ. This is what I can see in my stats and the email lists. Still I receive letters by team members that say that they haven’t gotten any job offers by emails. First of all I encourage everyone in this situation to shortly inform me and I will see if there are any problems with the profile of the specific translator.

In general I would advise you to:
• Check your Spam/Junk folders
• Please add noreply@lingoz.com to your “Approved Sender List”. (How to do…)

With best regards,
Ursula

Please accept my apology for all the confusion and inconveniences caused by several translation jobs that brought our server to a “Runtime Error”. As unpleasant this was, we learned an important lesson. The server actually shut down as several submitted texts were recognized as a security risk. These texts contained several special characters that could have been a hacker attempt into our system.

We take security issues very serious to the benefit of all partners involved. Luckily the submitted texts proofed to be “harmless” at the end, but we had to reconfigure our security system to have a better fine tuning on what special characters are allowed in the submitted texts.

Lesson learned.

Best regards,
Ursula

Hi all,

during the day and also in the last minutes translators are reporting problems with accepting job offers. The in many cases is answering with a “server error”. Our programmers, my local “technies” and myself are going into a long night shift to solve this bug as soon as possible.

We apologize for this and send our special thanks to all the colleagues reporting and describing the problem.

Regards,
Ursula